Instructors
A dedicated profile page for each of your instructors, with a photo, a short bio, and links to the classes and programs they teach. Members see an overview of all instructors and can click into each one.
When this is on, members get an «Instructors» page in the menu where they can get to know your team, and each profile automatically gathers that instructor's popular classes and programs in one place.
How it works- 1Turn on «Instructors» under Settings → Pages and sections.
- 2Go to Instructors in the admin menu and click «+ New instructor».
- 3Fill in the name, a short bio and upload a profile photo, then save.
- 4Drag and drop instructors in the list to set the order they appear in.
When to use it: Turn it on when you have named instructors you want to showcase as part of your brand; leave it off if your content isn't tied to specific people.
Partner studios
A list of physical studios you partner with, each with its own page: photos, a description, contact info and an invitation for your members to visit. Think of it as a «our friends» directory of partner locations.
When this is on, members get a «Partner studios» page where they can find physical places to train while travelling or living nearby, with offers and a welcome from each studio.
How it works- 1Turn on «Partner studios» under Settings → Pages and sections.
- 2Go to Partner studios in the admin menu and click «Create partner studio».
- 3Fill in the name, city, description and contact info, and upload a main image and gallery.
- 4Optionally write an invitation at the bottom (what a visiting member gets), and leave «Visible to members» on when you're ready to publish.
When to use it: Turn it on if you actually have physical partner studios to feature; leave it off if you're fully digital and don't collaborate with locations.
Invite a friend (referrals)
A referral feature where every member gets their own personal invite link, plus an «Invite a friend» button at the top of the page. The friend gets a free trial, and the member who referred them is credited a free month.
When this is on, members can share their link and earn free months, while new friends get e.g. 30 days free. Everything — the trial, the credit and the reward — happens automatically through Stripe, and you see stats and recent referrals in admin.
How it works- 1Go to Referrals in the admin menu and turn on the feature at the top.
- 2Choose how many free days the friend gets and which reward the referrer earns.
- 3Decide what members can see (referral count, pending rewards, friends list, leaderboard) under visibility.
- 4Track results in the stat cards and the «Recent referrals» table.
When to use it: Turn it on when you want happy members to help you grow through word of mouth; leave it off if you don't want to offer free periods or rewards right now.
Guest pass
A section that lets members give away temporary access to someone else — for example a friend who wants to try the content for a short while.
When this is on, the guest-pass section appears for members. The feature is still being built, so the actual giving-away of access isn't live yet.
How it works- 1Go to Settings → Pages and sections in admin.
- 2Find «Guest pass» in the list and use the on/off toggle.
- 3Leave it off for now — the full guest-pass flow is coming in a later update.
When to use it: Leave it off until the feature is finished; we'll let you know when guest pass is ready to use.
Playlists
Members can build their own collections of classes in named playlists. You can also, via the assistant Benny, put together a curated playlist for one specific member and attach a personal one-time message.
When this is on, members get a «My playlists» page and a «Playlist» button on classes. A playlist you assign through Benny shows up as «From your coach», and your one-time message appears the first time the member opens it.
How it works- 1Turn on «Playlists» under Settings → Pages and sections (off by default).
- 2Members build their own playlists from «My playlists» or the button on a class.
- 3To assign a playlist: ask Benny to create one for a specific member and pick the classes.
- 4Optionally add a short welcome message, and confirm before Benny sends it.
When to use it: Turn it on when you want members to organise their favourite classes, or when you want to send personally tailored class lists; leave it off if you want to keep the member page simple.
Member messages (email)
A chat window on the member's page in admin where you write a message (or ask Benny to write it) that's sent 1:1 to that one member by email. The thread shows what you've sent and whether it went through.
When this is on, you can send personal emails to one member at a time from your own sending address, and see the status (sent, blocked or failed). It never sends bulk email, and messages respect a member's choice to turn off communication.
How it works- 1Turn on «Member messages» under Settings → Pages and sections (off by default).
- 2Open a member under Members in admin — the chat window sits at the top of the page.
- 3Write your message and click Send; it goes to the member by email and is saved in the thread.
- 4Optionally: ask Benny to draft it, approve the text, and let Benny send it.
When to use it: Turn it on when you want to follow up with individual members personally by email; leave it off if you prefer other channels for one-to-one contact.
Email members with Benny
Lets you ask Benny (the assistant) to email members for you — one member, or a small group at once — straight from the chat. Benny always shows you exactly who will receive it and what it says, and waits for your "yes" before anything is sent.
When this is on, you can say things like "email these eight members about the schedule change" and Benny drafts it, previews the recipient list and the message, and only sends after you confirm. Hard limits keep it safe: at most 20 recipients per send and 100 emails per day, blocked or unsubscribed members are skipped automatically, and it is never used for bulk marketing.
How it works- 1Turn on «Benny can send email» under Settings → Pages and sections (off by default).
- 2In the Benny chat, tell it who to email and what to say (e.g. «send a note to anna@example.com and the three newest members»).
- 3Benny replies with a preview — who gets it and the full message. Read it over.
- 4Say «yes, send» to confirm; Benny sends and reports how many went out.
When to use it: Turn it on when you want to reach specific members quickly without leaving the chat. Leave it off if all member email should go only through the manual member page.
Email templates
Reusable emails you save once and send by name — for example a «Lifetime welcome» or a «We miss you» message. Create and edit them on the Email templates page, or just ask Benny to save one for you.
When email is on, you (or Benny) can save named templates, then send them in seconds: «send the lifetime template to anna@example.com». Templates can include placeholders like {{fornavn}} (first name) that are filled in for each recipient, so every email feels personal. Sending a template uses the same preview-and-confirm step and the same 20-per-send / 100-per-day limits.
How it works- 1Make sure «Benny can send email» is on under Settings → Pages and sections.
- 2Open «Email templates» under Members in the admin menu, give it a name (e.g. «Lifetime welcome»), a subject and the text, then Save. Use {{fornavn}}, {{navn}} or {{tenant_navn}} to personalize.
- 3Or in the Benny chat: paste your text and say «save this as an email template» — Benny asks what to call it and saves it.
- 4To send: tell Benny «send the lifetime template to …», check the preview, and confirm.
When to use it: Use it for any email you send more than once, so the wording stays consistent and you don't rewrite it each time.
Send email from your own domain
Set up your own sending address so email to members comes from your brand (like hello@yourstudio.com) instead of our platform.
Verifies your domain for email (the technical DKIM/DNS bits) so your messages look professional and are more likely to reach the inbox. Once verified, the emails you send members use your address.
How it works- 1Open Settings → Domain and email, then Email domain.
- 2Enter your domain and copy the DNS records it gives you into your domain provider.
- 3Wait for verification to go green.
- 4From then on, member emails send from your address.
When to use it: Do this right after connecting your domain, before you send your first real member email.
Capture abandoned checkouts & leads
Automatically collect the email addresses of people who started checkout but didn't finish, so you can follow up.
When someone begins a Stripe or ThriveCart checkout and drops off, their email is captured and logged as a lead with a source and stage. You can review your warmest near-misses and reach out.
How it works- 1Open Leads in the admin to see captured emails.
- 2Sort by stage and source to find the warmest ones.
- 3Reach out (e.g. ask Benny to email them) or apply a coupon to win them back.
- 4Watch leads convert into members.
When to use it: Check Leads weekly — these are your warmest prospects who almost signed up.
Unified inbox: messages, comments & broadcasts
One inbox that brings together your direct member messages, the comments left on your classes, and your past email broadcasts — all with reply.
Lets you manage every conversation in one place: answer 1:1 messages, reply to questions left on videos, and see what you've sent before — so nothing slips through the cracks.
How it works- 1Open Messages in the admin.
- 2Switch between direct messages, video comments and broadcast history.
- 3Reply to members right from the inbox.
- 4Spot unanswered comments and clear them out.
When to use it: Check it regularly — fast replies to questions and comments are one of the strongest ways to keep members happy.
Ad tracking pixels
Add advertising and analytics pixels (Google Analytics, Meta, TikTok, Snapchat, Pinterest, LinkedIn, Twitter) so you can measure and optimise your ad campaigns.
Drops the tracking codes onto your site so your ad platforms can see signups and conversions. You control where each pixel runs (public pages, member area or admin) and respect cookie consent.
How it works- 1Open Integrations, then Tracking.
- 2Paste in the pixel IDs for the platforms you advertise on.
- 3Choose where each one should fire and set consent options.
- 4Save — your campaigns can now track conversions.
When to use it: Set up before you start spending on paid ads so you can measure what's working.
